If you're encountering issues while installing the Boris theme for Zendesk, developed by Torango.io, this guide is designed to help you diagnose and resolve common installation problems effectively. We understand the importance of a smooth setup process and are here to assist you through any challenges you might face.

Common Installation Issues and Solutions

Here are some of the most frequent issues users might encounter when installing the Boris theme, along with targeted solutions:

1. Incorrect Zendesk Credentials

Ensure that you are entering the correct admin credentials for your Zendesk account. Incorrect credentials can prevent the theme from installing properly.

• Solution: Double-check your credentials and ensure that you have administrative privileges.

2. Theme File Not Uploading

Issues with uploading the theme file can occur due to internet connectivity issues or file corruption.

• Solution: Verify your internet connection and try uploading the file again. If the problem persists, re-download the theme file from Torango.io and attempt the upload once more.

3. Zendesk Compatibility Issues

Sometimes, Zendesk updates may affect theme compatibility, leading to errors during the installation process.

• Solution: Check the Zendesk documentation or Torango.io’s support page to ensure that Boris is compatible with your current Zendesk version. Update if necessary.

4. Missing Files in the Download Package

If files are missing from the Boris theme download package, this will prevent a successful installation.

• Solution: Re-download the theme package from Torango.io to ensure all necessary files are included.

5. Configuration Errors

Incorrect configuration settings can prevent the theme from functioning properly after installation.

• Solution: Review the configuration instructions provided with Boris. Ensure that all settings are correctly implemented according to the guide.

6. Permissions and Security Settings

Zendesk’s security settings and permissions can block the installation of third-party themes.

• Solution: Adjust your Zendesk settings to allow third-party installations, or contact your Zendesk account manager for further assistance.

If none of the above solutions resolve your issue, continue to the next section for additional help.

Contacting Support

If after following the above steps your issue still persists, it may be necessary to contact technical support:

• Email support at support@torango.io.
• Visit the Torango.io support forum and submit your query.

When contacting support, try to provide as much of the following information as possible:

• Details of the problem
• Screenshots of any error messages
• Zendesk version details
• Steps you have already attempted to solve the issue

This information will help the support team diagnose and resolve your installation issues more quickly.