How to Update Your Boris Theme – Boris

Keep your Zendesk Help Center up to date with the latest features and improvements by updating your Boris theme developed by Torango.io. This guide will walk you through each step of the update process.

Understanding Boris Theme Updates

Updates to the Boris theme include enhancements, bug fixes, and new features that make your support interface more efficient and user-friendly. These updates are periodically released by Torango.io.

Checking the Current Theme Version

Before updating, you should check the version of your current Boris theme:

Log in to your Zendesk Support account.
Navigate to the Admin panel (gear icon).
Click on Customize design, then Themes.
Find your active Boris theme and see the version information in the theme details.

Preparing for an Update

Here are some preparatory steps you should take before updating the Boris theme:

Backup your current theme settings and customizations. Save any CSS or JS changes separately.
Review the changelog for the new update on Torango.io’s website to understand the changes and features being added.
Ensure there are no open edits or unsaved changes in your theme editor. Save any changes and publish them before updating.

Performing the Update

Step 1: Download the Latest Theme Package

Visit the Boris Updates page on Torango.io and download the latest version of the Boris theme.

Step 2: Import the New Theme

To upload and install the new version of Boris:

Go to the Themes section in your Zendesk admin panel.
Click on the Add Theme button and select Import Theme.
Choose the downloaded .zip file of the Boris theme and wait for the upload to complete.

Step 3: Customize and Activate

After successfully importing the update:

Customize the new theme using the theme editor to reapply any previous customizations or adjust new settings.
Preview your changes to ensure everything looks good.
Activate the new version by selecting Set as live theme.

Post-Update Checks

After updating the Boris theme, perform the following checks:

Review all pages of your help center in both desktop and mobile views to ensure everything is displayed correctly.
Test all new features and changes included in the update.
Check for any errors in the browser console that may have arisen post-update.

Getting Help

If you encounter issues during the update process or have questions regarding the Boris theme, please contact Torango.io support by visiting Torango.io Support.