Installing the Boris Theme on Zendesk Help Center

This guide provides instructions on how to install the Boris theme on your Zendesk Help Center. Follow these steps to enhance your Zendesk interface with the Boris theme from Torango.io.

Prerequisites

• A valid Zendesk account with administrative access to configure themes.
• Ensure your Zendesk plan supports custom themes (typically available in Zendesk Guide Professional and Enterprise plans).

Installation Steps

1. Access the Zendesk Marketplace:
   1. Login to your Zendesk account.
   2. Navigate to the Admin panel from the sidebar.
   3. Click on Customize design and then select Themes.
2. Search for Boris Theme:
   1. In the Themes page, head to the marketplace by clicking on the 'Find more themes' button at the top right.
   2. Use the search function to find the "Boris" theme or look for it under Torango.io’s vendor page.
3. Purchase the Theme:
   1. Select the Boris theme from the results.
   2. Click on the theme and review the details and pricing information.
   3. Follow the prompts to purchase the theme. You may need to confirm payment details if not already saved in your Zendesk account.
4. Apply the Theme:
   1. After purchase, go back to the Themes page in your Zendesk Admin panel.
   2. Click on the Change theme button and find the Boris theme in your list of purchased themes.
   3. Select it and click Preview to see how it looks.
   4. If you're satisfied with the preview, click on Publish to apply the theme to your Help Center.

Troubleshooting Common Issues

• Theme not appearing: Try refreshing the list of purchased themes, or log out and then back into your Zendesk account to reset your session.
• Preview not loading: Check your internet connection. If the issue persists, clear your browser cache or try a different browser.
• Payment issues: Ensure that your payment information is up to date. Contact Zendesk support if you encounter transaction failures or billing discrepancies.

Additional Support

If you encounter any further difficulties during the installation of the Boris theme or require additional support, reach out to the Zendesk support team or visit the Torango.io support page for specialized assistance.